Information and help with placing an order, existing orders, returns and shipping.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Stikwood is ordered in 10 square foot increments. To determine how much you need, determine the area of your wall (in square feet), add 5% and then round up to the nearest 10 square feet. For example, if your wall is 9 feet tall x 8 feet wide, the ar
The cost of shipping depends on your individual order and the location it is being shipped to. This can be highly variable depending on where you live. The larger the order, the more it weighs, so the higher the shipping. You can get an estimate for
Yes! Stikwood ships all over the globe. Each country's taxes/duties/customs fees vary and are the responsibility of the recipient, as is the shipping cost. Contact your local customs agent for information regarding international customs fees.
All of our products are made-to-order. Lead times may vary depending on the products ordered. Sample orders normally ship in 1-2 business days. Full orders take 2-3 weeks to make and ship. When your order ships, you'll receive an email that includes
Liftgate delivery is available upon request. Additional shipping charges may apply. Please email [email protected] if you have special shipping requirements.
Yes, you are able to return unopened products. Contact [email protected] and tell us what you would like to return. We will provide you with return shipping labels to make the process easy. Once you receive the label, simply ship the unopened item
Our full return policy is available here.
If you received an incomplete sample order, we apologize for the oversight and will ship out the missing samples immediately. Please contact our customer response team to report the missing items and we’ll rectify the issue as soon as possible.
We do not accept sample returns for refunds. Please consider this before ordering samples from our range of products.
Thank you for ordering samples, this does occasionally happen and we can send replacements if you would like. Stikwood was designed thin for a reason. Because it is thin, it allows the wood to bend and hug your wall, so it stays stuck. It allows for